Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
---|
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of sooay.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
O***v –
заказ пришел за пару недель,все целое,работает
V***v –
пришли быстро в течение недели Заказоваю старой раз Работают отлично
M***w –
не подключал на вид вроде целые
M***z –
lo mismo mencionado anteriormente cajas en mal estado
H***e –
Nice quality, they are so good they are so bright in the night, i like them, fast delivery and good store, i recommand this product
L***l –
llegaron las cajas apretadas espero funcionen
G***r –
envio rápido. hay cajas dañadas y dos de los bombillos quemados. buena luminosidad y silenciosos. recomiendo.
D***v –
Заказ пришел быстро светят ярко, все работает
F***V –
Спасибо большое я очень рад но ещё не устанавил
V***v –
Спасибо. Все работает. Хотелось бы чтоб проработали хотя бы один год. До этого два комплекта отгорели 6-7 месяцев. После этого одна сгорает. Посмотрим. Пока доволен. Рекомендую!!
Y***v –
заказал 4300, а светят как обычные диоды на 6000к
1***r –
Non messe in uso perché una non funzionante.
Customer –
cok hizli sevkiyat oldu
M***o –
minha primeira experiência não está sendo muito boa. comprei lâmpadas de led para meu carro e um jogo não veio acendendo, entrei em contato e me responderam rapidamente, na página de disputa tem o passo a passo e então imprimi a etiqueta para devolução, depois embalei e levei até o correio para postar e a etiqueta de devolução os correios disseram que não estava abilitada, tentei conversar para uma solução no site da panduk mas não conseguiram resolver meu problema, não vou passar mais raiva com isso, minha sorte é que perdi somente 50 reais e não foi um produto de maior valor.